Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.Responsible for handling Financial Performance (Up selling, Room Revenue, Operation Auditing).Ensures Customer Satisfaction and handle Guest Feedback, Social Media Review and related concerns.While coordinating the operation, you will also ensure that all guests experience a fantastic stay. As the Assistant Front Office Manager, one should act as the bridge between the front and the back office.Ensures guests have a smooth – running stay at the hotel. Primarily reporting to Front office manager or EAM Rooms.In the absence of Front Office manager or Resident Manger take charge of the operations of Front office Department.Having said that, here are the Top 41 Duties and Responsibilities of an Assistant Front Office Manager: What is the Job Description of an Assistant Front Office Manager? The ability to work independently and in teams is important for Assistant Front Office Managers. You should be a leader who can both supervise employees and provide customer service to hotel guests. In order to be a successful Assistant Front Office Manager, you need to have strong written and verbal communication, decision-making and organizational skills. You are also expected to have minimum of 2 to 3 years work experience as Assistant Manager or Team Leader – Front Office/Guest Relations in a hotel. Experience in financial accounting, personnel supervision and problem resolution is an added advantage. You as well need computer knowledge and experience in MS office programs. Please note that in order to qualify as a Assistant Front Office Manager you should have a 2 or 3 Year Degree from an accredited University or Diploma in Hospitality Management or graduate bachelor degree and/or diploma in hotel or other related field. They are also often responsible for maintaining a balanced account. An Assistant Front Office Manager will process cash or credit card payments. Assistant Front Office Managers might be involved with recruiting and reviewing applications when hiring new staff members.ĭuring the check-in process, guests will often be required to make payment on their room.
This might include training employees in using hotel computer systems, applying guest service techniques and handling telephone inquiries. It is often up to the Assistant Front Office Manager to provide necessary training to all personnel working front desk operation.
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